# Helpdesk

Before contacting the helpdesk, I suggest you read Note

# Contacts

It is recommended to contact us through the following channels:

Channel Time Scenes Access
Tickets System 7×24 Technical Support Access to Tickets System (opens new window)
Email 7×24 Pre-sale,Technical Support, Partnership help@websoft9.com
WeChat 5×8 Pre-sale,Technical Support, Partnership
Telephone 7×8 Pre-sale, Emergency technical support +86731-8957 2759

# Note

  • 5×8 is 5 days a week, 8 hours a day, the same reason 7 × 24, 7 × 8
  • Standard working day: Monday to Friday 8:30--17:30
  • Time zone: UTC/GMT +8h