Support
Customer Success Team
Websoft9 Customer Success Team serves customers comprehensively from consulting, solutions and technical support. Our philosophy is: "Remove technical complexity and make the customer's job easier".
We aspire to be the user's virtual digital expert team, to provide users with open source-related consulting, deployment, delivery and connection integration services, so that global small and medium-sized enterprises can equally enjoy the productivity improvement brought by open source technology.
Support scope
For Enterprise subscription customer, any issue, bug, bad user experience, you can get the support of Websoft9.
Contact us
It is recommended to contact us through the following channels:
| Channel | Time | Scenes | Access |
|---|---|---|---|
| Ticket | 7×24 | Customer Support | Access Ticket System |
| 7×24 | Customer Support and Partnership | [email protected] | |
| 5×8 | Consult |   | |
| Telephone | 7×8 | Consult and emergency bug | 0731-8957 2759 |
FAQ
Do I need to register Ticket System?
No, you don't need to register it.
How to check or reply for Ticket System?
Use email to reply.
What languages for Websoft9 support?
English, Chinese, Japanese.