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Support

Customer Success Team

Websoft9 Customer Success Team serves customers comprehensively from consulting, solutions and technical support. Our philosophy is: "Remove technical complexity and make the customer's job easier".

We aspire to be the user's virtual digital expert team, to provide users with open source-related consulting, deployment, delivery and connection integration services, so that global small and medium-sized enterprises can equally enjoy the productivity improvement brought by open source technology.

Support scope

For Enterprise subscription customer, any issue, bug, bad user experience, you can get the support of Websoft9.

Contact us

It is recommended to contact us through the following channels:

ChannelTimeScenesAccess
Ticket7×24Customer SupportAccess Ticket System
Email7×24Customer Support and Partnershiphelp@websoft9.com
Wechat5×8Consult
Telephone7×8Consult and emergency bug0731-8957 2759

FAQ

Do I need to register Ticket System?

No, you don't need to register it,

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How to check or reply for Ticket System?

Use email to reply

What languages for Websoft9 support?

English, Chinese, Japanese