AdministratorTroubleshootHow to solve issue?Methodology5 WhysVersion: NextOn this page5 Whys What it is? It’s just as it sounds: A discussion of the unexpected event or challenge that follows one train of thought to its logical conclusion by asking “Why?” five times to get to the root of what happened. Related reference 5 Whys at mindtools.com The 5 Whys Process We Use to Understand the Root of Any Problem