Zammad
Zammad is Open source user support/ticketing solution, used for Support & Customer Success . Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Prepare
When referring to this document to use Zammad, please read and ensure the following points:
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Login to Websoft9 Console and find or install Zammad:
- Go to My Apps listing applications
- Go to App Store installing target application
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This application is installed by Websoft9 console.
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The purpose of this application complies with the MPL-2.0 open source license agreement.
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Configure the domain name or server security group opens external network ports for application access.
Getting Started
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After installing Zammad via the Websoft9 Console, view the application details through My Applications and retrieve the login information from the Access tab.
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Zammad will initialize automatically. Due to the lengthy initialization process, please wait a few minutes before the initial page appears.
Configuration Options
- Multilingual (✅): Zammad supports multiple languages. Switch languages via the user profile settings.